Terms and Conditions

We want you to be completely satisfied with your order. We are confident that you will be amazed of our art works. However, if for any reason you are not satisfied, we will gladly accept your timely return for refund or exchange within 30 days following the date of delivery.

Refund will be issued for the purchase price of the return merchandise (excluding shipping costs). If you are seeking replacement or exchange, you will still have to pay shipping charges for the new merchandise.

Return Instructions:

    1. Contact us to obtain your RMA (return merchandise authorization) number.
    2. Pack the product in its original package.
    3. Include the following information on your return shipping label.

      Online Return Shipping Address

        LIULI Crystal Art - US HEAD OFFICE
        ATTN: RMA#
        (Contact us to obtain your RMA number)
        398 Lemon Creek Dr. Suite # F
        Walnut, CA 91789
        * For RMA, or shipping label (for defective product), please contact us at 1-909-861-0288 for more detail.

          Note: All art works from Liuliusa.com were carefully crafted; therefore, we hope you treasure the returned art work as it’s your own masterpiece. Please pack the return merchandise in its original package with all enclosed contents. Used merchandise cannot be returned unless defective.

          In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g., product reference error, damaged goods, etc.).

          Liuli Gong Fang (USA) has sole discretion in determining whether the products are in original condition when returned to Liuliusa.com website.

          Liuli Gong Fang (USA) will not be responsible or liable if any item you wish to return to the Liuliusa.com website is lost, misdirected or delivered late. We suggest you use the reputable carrier such as FedEx, UPS, or USPS.