Lotus Water Fountain - Lotus Pond

30 DAY SATISFACTION GUARANTEE

We want you to be completely satisfied with your order.  If for any reason you are not satisfied, we will gladly accept your timely return.  An online store credit or refund will be granted within 30 days of online purchase via www.liuliusa.com, except jewelry collection (no return on jewelry).

Returned merchandise should be presented in unused or saleable condition in original packaging. 30 days following the date of delivery except Jewelry Collection.

Click here to fill out the Online Return Form

Please ship to:
LIULI Return Center
Attention: RMA No.: _______ (RMA can be obtained via Online Return Form) 
398 Lemon Creek Drive
Suite # F
Walnut, CA 91789

For any question, please call 1-909-274-8987 or email online@liuliusa.com.

Refund will be issued for the purchase price of the return merchandise excluding shipping costs. $20 shipping fee will not be refundable for orders with free shipping promotion. If you are seeking replacement or exchange, you will still have to pay shipping charges for the new merchandise.

Online store credit will be valid for 24 months from date of credit receipt.

SHIPPING YOUR ONLINE ORDER

Shipping Inquiry: 1-909-274-8987 | online@liuliusa.com

Ground Delivery: FREE
Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (PST). Complimentary ground shipping valid within 48 Continental United States only.

Express Delivery
Your order should arrive in 1, 2, or 3 business days after shipping if ordered by 12:00 noon (PST). Please call for shipping quotation.

Alaska, Hawaii and Puerto Rico Deliveries
Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (PST). Please call for shipping quotation.

International Delivery
Your order should arrive in approximately 7 to 10 business days after shipping if ordered by 12:00 noon (PST). Please call for shipping quotation.

PROCESSING & DELIVERY TIMES

It normally takes 1-2 business days for the processing times, unless part or your entire order is not available. Plus the delivery times shown below.

* The above UPS transit map is a suggestion shipping delivery time by UPS for Ground shipping service. Your package may get delay due to severe weather impact. We suggest you to use the Guarantee Express Shipping services to ship your package to avoid any delay on your package.

SPECIAL ORDER FOR OUT OF STOCK MERCHANDISE
All special order on out of stock merchandise will take up to 1-3 months, depend of the size of the merchandise.

ENGRAVING SCHEDULE
Please allow an additional 2-3 days for delivery of machine-engraved items and an additional 4-5 days for delivery of monogrammed and hand-engraved items. Please call for shipping quotation.